TERMS AND CONDITIONS
SERVICE LEVEL AGREEMENT
Dice Digital UK offers a 100% Satisfaction with its services. Dice Digital UK will continue to work with you, providing you with work till you are satisfied or the project is completed.
• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package).
OUR REVISION POLICY
The allotted number of revisions is based on your selected package, and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
Dice Digital UK has a 48-72-hour initial turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage (logo or website). Depending on the kind of service, the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days. For example:
Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
Logo Orders placed, or Revisions Requested on a Friday, will be delivered by end of day Tuesday.
A 25% administration charge will be applied to all orders cancelled within 24 hours of placement. This fee covers processing, preparation, and administrative costs.
We appreciate your understanding and cooperation.
Cancellations of orders before project initiation due to reasons unrelated to the design service itself, for any number of reasons, will be subjected to a 25% cancellation administrative fee.
After you have received your refund, you will not have any rights to any designs submitted by Dice Digital UK, unless mutually agreed with by the company and the customer through a written agreement.
DELIVERY POLICY
• The complete order will be sent to the mentioned account on the date stated on the Order Confirmation as well, and a confirmation email will also be sent.
• The turnaround time will be according to the package; the minimum time required is 2 business days.
• Websites will only be made live once all dues have been cleared. Under no condition will a website be made live if there are any kind of outstanding dues.
• In case of an urgent or rush order, contact our customer support team.
Design Rights & Ownership
All design work, concepts, and materials created by Dice Digital UK remain the property of the company until full payment has been received.
Upon receiving full payment, ownership of the final design (excluding any third-party assets or licensed materials) will be transferred to the client. Dice Digital UK reserves the right to showcase the completed project in its portfolio, marketing materials, and social media, unless otherwise agreed in writing.
Preliminary concepts, drafts, and unused designs remain the intellectual property of [Your Company Name] and may not be used or distributed without permission.
CUSTOMER SUPPORT
Our Customer Support Team is present in the office Monday-Friday – 9 AM to 5 PM EST to answer all your concerns and queries over the phone. All other queries after business hours need to be emailed through the Customer Portal section by the customer and will be picked up the next working day.
TECHNICAL SUPPORT POLICY
Dice Digital UK is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasion, our packages and services purchased will include technical aspects to help the client with their websites and emails. Dice Digital UK will provide the client with the basic information regarding those services and the settings required to make those services work. Dice Digital UK will not be responsible for providing detailed training or installations of said services on the Customer’s end. Such services may include, but are not limited to:
Website Deployment
Dice Digital UK will deploy the website for the customer on a Hosting server provided by the customer or purchased through us.
Hosting Service provided by Dice Digital UK is a free service in some packages provided to the client as an added feature without any cost. If not part of the package, it needs to be purchased from a Third-Party Service provider either by the customer or through Dice Digital UK
A Hosting server provided by the customer (purchased from a Third Party)
In the event the website is hosted on a third-party web server purchased by the customer, Dice Digital UK will not be held responsible for any kind of server or hosting-related issues.
Email Setup:
Dice Digital UK will be providing the customer with the necessary settings and information to install the emails on their end.
Dice Digital UK will not be responsible for installing said emails on the customer end.
Dice Digital UK will not be responsible for providing technical support or assistance in troubleshooting errors on email usage, as all our emails are on open servers and accessible by all service providers.
Dice Digital UK will not be held responsible in any way for the customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.
Every applicant will be subject to a credit history check as part of the loan application process. This is a standard requirement to assess eligibility and ensure responsible lending. If your loan has not gone through, don’t worry we’ve got you covered. You can proceed by paying 25% upfront, and the remaining 75% can be paid in easy installments.
Please note: This offer applies to website projects only. We’re here to help you get online without delay. Let us know if you’d like to move forward with this flexible payment option.